Clinical hypnotherapy | NLP | TFT

Privacy Notice

 

Your privacy matters.

When you choose to work with me, you're placing your trust in me, and I take that responsibility seriously.

 

Some of the information you share with me is personal and sensitive. I will always aim to handle it with care, respect and confidentiality.

 

This Privacy Notice explains what information I collect, why I collect it, how I use it, and your rights regarding your personal information.

 

If anything isn't clear, please feel welcome to ask.

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Who I am -

Caroline Crosby is the trading name of Caroline Fairchild, a sole trader.

For the purposes of data protection law, Caroline Fairchild is responsible for the personal information collected and processed through this website and in connection with the services provided by Caroline Crosby.

 

Email                                                              

hello@carolinecrosby.com                            

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Website

www.carolinecrosby.com

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ICO Registration Number

ZC265884

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What information I collect

Depending on the services you receive, I may collect:

• name

• address

• email address

• telephone number

• date of birth

• emergency contact details

Where relevant to your therapy:

• medical history

• medications

• previous therapy

• relevant diagnoses

• accessibility requirements

• information you choose to share during sessions

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Why I collect it

I collect information so I can:

• provide therapy safely

• contact you about appointments

• maintain confidential records

• meet legal and professional obligations

• respond to enquiries

 

If you choose not to provide information that is necessary for me to provide therapy safely, I may not be able to offer my services.

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Confidentiality

Everything you share with me is treated confidentially.

There are a small number of situations where confidentiality may need to be broken, including:

• serious risk of harm to yourself or someone else

• safeguarding concerns involving a child or vulnerable adult

• where disclosure is required by law or court order

 

Wherever possible, I will discuss this with you first.

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How your information is stored

Your information is stored securely using appropriate technical and organisational measures.

 

Only information necessary for providing therapy and meeting legal or professional obligations is retained.

 

Records are normally kept for 7 years after therapy ends unless a different retention period is required by law, insurance conditions or professional guidance.

Sharing your information

Your information will not be shared without your consent.

Exceptions include:

• legal obligations

• safeguarding

• court orders

• professional supervision (where identifying information is removed wherever possible)

 

I may also use carefully selected service providers to help operate my practice, for example for secure record keeping, accounting, email communication or online appointments. Where these providers process personal information on my behalf, they are expected to meet appropriate data protection standards.

 

 

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Your rights

You have the right to:

• access your information

• request corrections

• request erasure where appropriate

• object to certain processing

• request restriction of processing

• complain to the Information Commissioner's Office (ICO)

 

Marketing

If you choose to subscribe to my mailing list, your contact details will only be used to send information you've requested.

 

You can unsubscribe at any time.

Your marketing preferences are kept separate from your therapy records.

 

Questions

If you have any questions about this Privacy Notice or how your information is handled, please contact:

Caroline Crosby

hello@carolinecrosby.com